Who should use the LatitudeGT platform?

Any one who needs to transfer money to another country can benefit from using the services we offer. Our clients include large multi-national corporations, together with, small businesses who need to pay offshore suppliers. Clients also include individual expatriates sending money back home, international homeowners, and international students. Whether it's a small amount of money transferred frequently or a larger one-off transaction, you're better off with the LatitudeGT platform.

How does the LatitudeGT platform work?

Transferring money around the globe should be as easy as booking a restaurant. With LatitudeGT, it is.

You tell us what you're sending, where it's going and who it's going to.

We take care of the rest - all online.

Once you've set up your account with us, you can go online anywhere anytime, enter your username and password and book a transfer in four easy steps.

We confirm all your transactions by e-mail or online.

You can then track the progress of your transactions online in real time.

The entire process is completed online in your own time. No need to be on the phone, sending faxes or standing in line at the bank. No need to pay potentially exorbitant fees and no need to accept unfavourable currency rates.

Why is Velocity's LatitudeGT platform better than a bank?

Cheaper

Banks typically make their money from global transfers in two ways:

• charging large undefined fees, and
• adding a hefty margin to the exchange rate they offer you.

By contrast, Velocity Trade charges no direct fees and applies only a very small margin on the exchange rates we offer you.

Easier and faster

Our online system makes it a lot easier and a lot faster for you to make global transfers.

• Standard bank experience. Wait for the bank to open, fill out multiple forms and stand in line or try doing it by phone - keying your way through the bank's automated phone system and being told how much they value your call while you hold on indefinitely. It can take you anywhere up to an hour or even more to finalise one simple transaction.

• The Velcoity Trade experience. Go online at your convenience, pick the currency and book a transfer in a few easy steps. The entire process usually takes less than two minutes. And once it's complete you can track its progress online at any time.

How much does it cost to make a global transfer?

We charge no fees to execute your transfer. For an explanation of how we make our money please refer to our PDS/FSG document, in the document repository.

Our costs are covered by the small margin we place on the exchange rates we offer you. And our rates are extremely competitive.

We encourage you to compare our pricing with your current FX provider.

With Velocity Trade, larger or more frequent deals will be eligible for potentially better rates. Want to know more? Ask your Velocity Trade Client Service Representative for information.

Is there a monthly fee?

There are no monthly fees.

Are there any other fees?

No. Once the funds are within our network, there are no fees chargeable by Velocity Trade.

Is my money safe with Velocity Trade?

In order for us to deliver the money you want to transfer, you must first deposit the required funds in to your Velocity Trade client account. We've established the best possible system for handling your money, providing both security and accessibility. Your account can only be used by us to exchange currencies, and only in accordance with your instructions.

What kind of global transfer deals does Velocity Trade support?

Spot - where you buy a foreign currency at a rate being offered now, for immediate transfer. You then have up to two days to settle (pay the full amount) at this rate. Once cleared funds are received, the transfer process will be initiated.

Forward - where you buy foreign currency at a rate offered now, but to be transferred at a later date. In this case you are normally required to make part payment (typically 10%) within two days, and then pay the remainder at the time of transfer. However, if there is an adverse movement in the value of your outstanding forward contract, your pre-payment or deposit may need 'topping up' before the transfer date. We will contact you in this event, if you have any further questions please contact us.

What happens if I make a mistake when I make a deal?

Our system has been designed to minimise the chance of making a mistake. You'll always be prompted as to whether to accept or decline the exchange rates we offer you. When you accept, however, you enter into a firm contract. If you make a mistake you will then need to make an equal and opposite deal to cancel the mistake. If you have any further questions please contact us.

For full details and further explanation please refer to our Product Disclosure Statement.

Can I also do Global Transfers by phone?

With Velocity Trade, the choice is yours. You can trade online or over the phone during opening hours, all at the same great rates, and of course with no fees.

Can I get a third party to deposit the funds required to make a transfer?

Yes.

What currencies does Velocity Trade handle?

� US Dollars (USD)

� Euros (EUR)

� Pounds Sterling (GBP)

� Japanese Yen (JPY)

� Swiss Francs (CHF)

� Canadian Dollars (CAD)

� Australian Dollars (AUD)

� New Zealand Dollars (NZD)

� Hong Kong Dollars (HKD)

� South African Rand (ZAR)

� Singapore Dollars (SGD)

What do I need to do before I can make a global transfer?

You must set up an account with us. To do that:

• You must have read, understood and agreed to the terms and conditions of the Velocity Trade Product Disclosure Statement

• You must have read, understood and agreed to the terms and conditions of the Velocity Trade Financial Services Guide.

• You must have read, understood and agreed to the terms and conditions of the Velocity Trade Client Agreement.

• You must complete the questionnaire on the website and have had a brief discussion with a Velocity Trade Client Service Representative, either by phone or in-person.

How do I set up an account?

1. Online form. Click on the Open Account button (on the right hand side of every page) and follow the step by step instructions to complete the online form It shouldn't take you more than 5 minutes but please take care to fill in the form as accurately as possible as this will enable us to process your application more efficiently.
2. Identification. If we are able to adequately identify you over the internet or phone then this step may not be necessary, We will discuss this with you once the form is filled out. If not, you will need to send us copies of your identification documents. For faster processing, you can fax these to us.
3. Confirmation. Once approved, you'll receive an email or a call from a Velocity Trade Client Service Representative to help you get started. We will give also tell you your username and password. This is to give you secure access to the LatitudeGT - Global Transfer system.

Why do you need so much information about me?

We are required by law to ensure we know enough about you to ensure the products and services we offer you are appropriate. We are also governed by anti-money laundering and counter terrorism financing regulations that require us to precisely identify you before opening your account.

What other information and documents could be required to open an account?

If you are opening an account as an individual, you will need to provide two forms of I.D.

• Photo form of ID (e.g. drivers licence, passport)

• Proof of residential address e.g. phone bill, utilities bill

How long will it take once I submit my form?

Normally within 24 hours from receipt of ID & proof of residential address.

How long will it take to start making transfers?

Once your ID is confirmed and your Velocity Trade Client Service Representative has processed your account opening form, you can start transferring funds immediately.

Why do you need my email address?

Email is the primary way we communicate with you. We use your email address to tell you when your account has been opened, to provide you with your login information and to send you your trading software. Under the Unsolicited Electronic Messages Act 2007 we are obliged to inform you that by passing us your email address you are giving us permission to contact you in relation to other products and marketing material from Velocity Trade. If you do not want to receive this information click un-subscribe at the bottom of the e-mail.

Why do you need my telephone number?

To give you great service. If you phone us from one of the numbers you provide, our system will automatically bring up your file, so the person you speak to will be ready to help you.

This also gives us another point of contact to discuss urgent requirements, should it be necessary.

If I don't agree to allow you to send me marketing information, can I still open an account?

Yes, you can still open an account, but you may miss out on information that is beneficial to you. We have no intention of bombarding you with irrelevant information, but we need your permission to send you any additional information at all.

Why does Velocity Trade need so much information about payees?

We ask only for the minimum information we need in order to ensure we can perform the transfer efficiently and to fulfil our legal obligations.

In which currencies can Velocity Trade arrange my transfer?

At the moment the LatitudeGT platform offers the most commonly traded currencies: EUR, GBP, USD, HKD, CAD, JPY, AUD, CHF, ZAR, SGD and NZD. In the near future there are plans to expand to other currencies. Contact us direct for more information.

Can I send money to my own bank account in another country?

Yes. You simply have to set up your overseas account as a payee.

How long do transfers take?

The time it takes to complete a transfer depends on the banks around the world that process it. Generally speaking, transactions during business hours will take 2-3 business days from when you send us your funds. We can't guarantee transfer times so we do advise our clients to set up transfers well ahead of any deadlines.

Can I set up urgent transfers?

Velocity Trade does not offer urgent transfers at this time. We may be able to facilitiate a faster transfer than normal but it will rely on you getting your cleared funds to our account as soon as possible.

I've forgotten my password or my password doesn't work.

Simply call us. We'll verify your identity by asking you the security question you selected in the account opening process and reissue you with a new password.

I have not received my Velocity Trade Client number and user name confirmation e-mail.

Your spam filters may have blocked or filtered out our email. To avoid this, add admin@velocitytrade.com to your address book. This will allow emails from us to get through. If you suspect this has happened, request a resend by us by phone on 0508 CURRENCY (0508 287736) or by email to admin@velocitytrade.com.

What is a Foreign Exchange contract?

A foreign exchange contract (also referred to as FX or Forex) means a contract to buy or sell currency or to exchange one currency for another by simultaneously buying one currency and selling the another. The foreign exchange market, where foreign exchange contracts are traded, is the largest financial market in the world, and is central to cross-border transactions and country-to-country business.

Who are the participants in the FX market?

The FX market has historically been dominated by the banks, including central banks, commercial banks, and investment banks. However, the number of other participants is growing rapidly, and now includes large multinational corporations, global money managers, futures and options traders, and private speculators. Velocity Trade gives you and your business the ability to be a participant in this market too. With tight pricing and zero fees, Velocity Trade gives you access to our great exchange rates for all your Forex requirements.

When is the FX market open for trading?

The FX market trades 24 hours a day from Monday 7.00am NZT 5.00am AEST to Friday 5.00pm New York time.

FX trading begins each day in Australia/New Zealand, and moves around the globe as the business day begins in each financial centre: first to Tokyo, then London, then New York. Unlike other financial markets, investors can respond to currency fluctuations caused by economic, social and political events at the time they occur - day or night.

Velocity Trade's online trading hours are slightly varied between summer and winter months. Opening hours are Monday NZT 8.00am (6.00am Sydney) to Saturday NZT 11.00am (9.00am Sydney).

What factors determine currency prices?

Currency prices, also known as exchange rates, are affected by a wide variety of economic and political conditions. The most important factors are interest rates, inflation and political stability. Due to their relatively small economies, Australia and New Zealand have difficult markets in terms of liquidity, so spreads and volatility may be significant during these sessions. Any of these factors, as well as large market orders, can cause high volatility in currency prices. However, the size and volume of the FX market makes it impossible for any one entity to affect the market significantly for any length of time.

How often do currency prices change?

In the foreign exchange market, exchange rates change continually. Traditionally, however, money transfer companies - banks included - set their exchange rate only once a day, adding a large margin on what they pay to cover any price movements that occur during the rest of the day. By contrast, Velocity Trade's exchange rates are live, fluctuating on a realtime basis throughout the day, reflecting the underlying market activity. So, to make a transaction profitable to us (and cover our costs) we only need to apply a small margin to the rate in the underlying market at the minute you transact. You reap the benefits.

What are Margins?

Velocity Trade has access to wholesale pricing. Velocity Trade will apply a margin depending on the size of the deal and currency pair. The size of this margin is highly competitive. For more information call the Velocity Trade Client Services Team.